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2 year warranty

"We promise to look after you"

At The Promise Ring Co. we are committed to providing you with exceptional service and ensuring that your purchase of your ring is a truly special and sentimental experience. We understand that these pieces aren't just jewellery; they are symbols of love, commitment, and cherished moments.

That's why we stand by our products and offer a 2-year guarantee to give you peace of mind*

repair & replace

Our 2-year guarantee covers the following:

Repair: If your jewellery shows a clear manufacturing fault, we will repair it free of charge within the first 2 years from the date of purchase

Replacement: If, in rare cases, we are unable to repair your jewellery, we will provide you with an entirely new, identical ring for a small fee. If we do not stock your style, we will work with you to find a close alternative


Please note that our guarantee does not cover damages or defects resulting from:

Normal wear and tear, or fading of plating

Accidental damage, including but not limited to scratches, dents, or bent rings

Unauthorised modifications or repairs performed by third parties

Damage caused by misuse, neglect, or improper care

requesting warranty coverage

If you believe your jewellery has a manufacturing fault and is covered under our guarantee, please follow these steps:

Contact our Customer Service: to initiate the warranty claim

Provide your original order information, including the order number and date of purchase

Describe the issue with your jewellery and provide clear photographs if possible

Our Customer Service team will guide you through the process of returning your item for assessment