Customer Care
Our customer care hours are 10am-4pm, Monday-Friday, UK Time
Please include your order number if you are emailing about an existing order
You can use the below form or email us at info@thepromiseringco.com
Hand Set Diamond Simulants
Every stone is set by hand, for that extra special finishing touch, held by precious prongs and no cheap and harmful glues
Two-Year Warranty
We know how special your Promises are, that's why they're built to last
anti tarnish coating
Our thick gold and rhodium plating is set with a protective E-Coating to prevent tarnish and scratching
Personalised Promise Card
Complimentary keepsake card with every purchase, so you can make record of your Promise
eco packaging
Our packaging is FSC® certified