Two Year Warranty

At The Promise Ring Co. we are committed to providing you with
exceptional service and ensuring that your purchase of your ring is a truly special and sentimental experience. We understand that these pieces aren't just jewellery; they are symbols of love, commitment, and cherished moments.

That's why we stand by our products and offer a 2-year guarantee to give you peace of mind*

The Promise Ring Co. Rectangle shape emerald cut diamond simulant ring. In 18ct Gold or Sterling Silver.

Repair & Replace

Our 2-year guarantee covers the following:

Repair: If your jewellery shows a clear manufacturing fault, we will repair it free of charge within the first 2 years from the date of purchase

Replacement: If, in rare cases, we are unable to repair your jewellery, we will provide you with an entirely new, identical ring for a small fee. If we do not stock your style, we will work with you to find a close alternative

 

The Promise Ring Co. Circle Solitaire diamond simulant ring. Unique hidden halo. Shop in 18ct Gold or Sterling Silver.

Exclusions

Please note that our guarantee does not cover damages or defects resulting from:

Normal wear and tear, or fading of plating

Accidental damage, including but not limited to scratches, dents, or bent rings

Unauthorized modifications or repairs performed by third parties

Damage caused by misuse, neglect, or improper care

The Promise Ring Co. Circle Solitaire diamond simulant ring. Unique hidden halo. Shop in 18ct Gold or Sterling Silver.

How do I request this?

If you believe your jewellery has a manufacturing fault and
is covered under our guarantee, please follow these steps:

Contact our Customer Service: info@thepromiseringco.com to initiate the warranty claim

Provide your original order information, including the order number and date of purchase

Describe the issue with your jewellery and provide clear photographs if possible

Our Customer Service team will guide you through the process of returning your item for assessment

Curve band East-West Pear cut Promise Ring. In 18ct Gold Vermeil. The Promise Ring Co. Wave band.

Additional Information:

All shipping costs associated with warranty claims are the responsibility of the customer

We recommend retaining your original purchase receipt as proof of the date of purchase

The Promise Ring Co. reserves the right to determine the nature of the fault and the appropriate course of action (repair or replacement) based on the assessment of our experts

"We are dedicated to ensuring your jewellery remains as special and sentimental as the day you received it. Thank you for choosing The Promise Ring
Co., where we promise to uphold the value and quality of your cherished rings"

This guarantee policy is effective from 03/10/2023 and may be subject
to periodic updates. Please refer to our website or contact our Customer
Service team for the most current information.
*Warranty is not valid on replacement rings, one warranty claim per original purchase.