Two Year Warranty
At The Promise Ring Co. we are committed to providing you with
exceptional service and ensuring that your purchase of your ring is a truly special and sentimental experience. We understand that these pieces aren't just jewellery; they are symbols of love, commitment, and cherished moments.
That's why we stand by our products and offer a 2-year guarantee to give you peace of mind*
Repair & Replace
Our 2-year guarantee covers the following:
Repair: If your jewellery shows a clear manufacturing fault, we will repair it free of charge within the first 2 years from the date of purchase
Replacement: If, in rare cases, we are unable to repair your jewellery, we will provide you with an entirely new, identical ring for a small fee. If we do not stock your style, we will work with you to find a close alternative
Exclusions
Please note that our guarantee does not cover damages or defects resulting from:
Normal wear and tear, or fading of plating
Accidental damage, including but not limited to scratches, dents, or bent rings
Unauthorized modifications or repairs performed by third parties
Damage caused by misuse, neglect, or improper care
How do I request this?
If you believe your jewellery has a manufacturing fault and
is covered under our guarantee, please follow these steps:
Contact our Customer Service: info@thepromiseringco.com to initiate the warranty claim
Provide your original order information, including the order number and date of purchase
Describe the issue with your jewellery and provide clear photographs if possible
Our Customer Service team will guide you through the process of returning your item for assessment
Additional Information:
All shipping costs associated with warranty claims are the responsibility of the customer
We recommend retaining your original purchase receipt as proof of the date of purchase
The Promise Ring Co. reserves the right to determine the nature of the fault and the appropriate course of action (repair or replacement) based on the assessment of our experts
"We are dedicated to ensuring your jewellery remains as special and sentimental as the day you received it. Thank you for choosing The Promise Ring
Co., where we promise to uphold the value and quality of your cherished rings"